PRINCIPALS AND COMMITMENT TO QUALITY MANAGEMENT IN SCHOOLS (PENGETUA DAN KOMITMEN DALAM PENGURUSAN KUALITI DI SEKOLAH)
Abstract
Abstract
This article emphasizes the need for commitment to quality management in Malaysian daily schools. This is a concept paper on the commitment needs for quality management in schools. Hence, some issues related to the need for commitment to quality management were analyzed. To enable the importance of commitment to quality management to be examined, content analysis was conducted to discuss the rationale for commitment in quality management. Several definitions related to commitment and quality management have been examined. Preliminary findings explained that commitment is the principals’ performance contract. This is in line with the Ministry's efforts to emphasize quality integration in the management in schools. This means that in quality management, the leadership aspect alone is inadequate if not emphasized by the need for commitment in managing the Quality Management System (QMS). To ensure that schools benefit from QMS implementation, several components related to commitment by the principals were emphasized.
Keywords: Commitment, Quality management, Principal, Schools' quality management and education
Â
Abstrak
Artikel ini memberi penekanan kepada keperluan komitmen dalam pengurusan kualiti di sekolah harian di Malaysia. Ia merupakan kertas konsep tentang keperluan komitmen dalam pengurusan kualiti di sekolah. Oleh itu beberapa isu yang berkait dengan keperluan komitmen dalam pengurusan kualiti telah dikupas. Bagi membolehkan kepentingan komitmen dalam pengurusan kualiti diteliti, maka analisis kandungan telah dilakukan bagi membincangkan rasional komitmen dalam pengurusan kualiti. Beberapa definisi yang berkait dengan komitmen dan pengurusan kualiti telah diteliti. Dapatan awal menjelaskan bahawa komitmen merupakan kontrak prestasi pihak pengetua. Hal ini selari dengan usaha pihak Kementerian yang memberi penekanan terhadap usaha intergrasi kualiti dalam pengurusan di sekolah. Ini bermakna dalam pengurusan kualiti, aspek kepimpinan sahaja tidak memadai jika tidak ditekankan dengan keperluan komitmen dalam mengendalikan Sistem Pengurusan Kualiti (SPK). Bagi memastikan sekolah mendapat manfaat daripada pelaksanaan SPK, maka beberapa komponen yang berkait dengan komitmen oleh pengetua juga diberikan penekanan.
Kata kunci: Komitmen, Pengurusan kualiti, Pengetua, Pengurusan kualiti sekolah, Pendidikan
References
Adler, P. S. 1988. Managing Flexible Information. California Management Review 30(3): 34-56.
Advant, S. and Makhirja J. 2003. Quality and Education. Dlm. Singh J. & Jayanti RK.(pnyt). Quality Education; Opportunities And Challenges In The 21st Century.
Alexander Wood. 2016. Leadership and Commitment in ISO 9000:2015. Japan: IRCA.
Beckford J. 2002. Quality: A Critical Introduction Second Edition. UK: Routledge:.
Bennett H. and Durkin M. 2000. The Effects of Organisational Change on Employee Psychological Attachment: An Exploratory Study. Journal of Managerial Psychology 15(2): 126 – 146.
Block, P. 1987. The Empowered Manager. San Francisco: Jossey-Bass.
Brent Davies & John West-Burnham. 2010. Menyusun Semula Kualiti Sekolah. Terj. Zol Azlan Hamidin. The empowered manager. San Francisco: Jossey-Bass.
Charles Sisum. 2010. Menyusun Semula Kualiti Sekolah. Terj. Zol Azlan Hamidin. Kuala Lumpur: Institut Terjemahan Negara Malaysia.
Cheng, Y.C. 1996. School Effectiveness and School Based Management: A Mechanism For Development. London: Falmer Press.
Choi T. Y and Behling O.C. 1997. Top Managers and TQM Success: One More Look After All These Years. Academy of Management Journal 28: 548-573.
Ciaran Heavey and Zeki Simsek 2017. Distributed Cognition in Top Management Teams and Organizational Ambidexterity: The Influence of Transactive Memory System. Journal Management 43(3): 919-945
David Barret, T. 2014. How to Create Mixed Offline-Online Community Spaces? A Behavioral Science Position Paper. Heidelberg: Springer.
David L. Goetsch and Stanley B. Davis. 2010. Quality Management for Organizational Excellence Introduction to Total Quality Management 6th Edition. Prentice Hall: Pearson Higher Education.
Deming, W.E. 1981-1982. Improvement of Quality and Productivity Through Action by Management. National Productivity Review I(1): 12-22.
Drucker Peter F. 1995. Management; Task and Responbilities, Practices. London: Wiliam Heinemann Ltd Oxford.
Hoffman R. C. and Hegarty W. H. 1993. Top Management Influence on Innovations: Effects of Executive Characteristics and Social Culture. Journal of management 19(3): 549-574.
Johne, A. and Snelson, P. 1989. Product Development Approaches in Established Firms. Industrial Marketing Management 18(2): 113-124.
Kanapathy, K and Jabnoun N. 1998. Are ISO 9000 and TQM Programmes Paying Off for Malaysia Manufacturing Companies? Malaysian Management Review 33:40-46.
Kathleen M. Eisenhardt and L. J. Bourgeois III. 1988. Politics of Strategic Decision Making in High-Velocity Environments: Toward a Midrange Theory. The Academy of Management Journal 31(4): 737-770.
Kevin Eikenberry. 2016. Leadership and Learning; the Three Commitments Leaders Must Take. 25 July:
Krantz J. 1989. The Managerial Couple: Superiorâ€Subordinate Relationships as A Unit of Analysis. Human Resource Management 28(2): 161-175.
Mazzleza. 2012. Taklimat Sistem Pengurusan Kualiti MS ISO 9000 (QMS). Perak: Jabatan Pelajaran Perak.
Noralai Ismail dan Norhasni Zainal Abidin. 2010. Tinjauan Faktor-Faktor yang Mempengaruhi Komitmen Pekerja Terhadap Organisasi. Serdang: Jabatan Pemajuan Profesional dan Pendidikan Lanjutan Fakulti Pengajian Pendidikan Universiti Putra Malaysia.
Oakland J. S. 1995. Total Quality Management and Operation Excellence: Text with Cases First Edition. London and New York: Routledge.
Ong Cheng Sing. 1995. Komitmen dan Prestasi Organisasi Cabaran kepada Pengurusan Pendidikan. Jurnal Pendidikan 19(1): 57-68
Pelan Induk Pembangunan Pendidikan (2006-2010). 2010. Kementerian
Pendidikan Malaysia 2010.
Pelan Pembangunan Pendidikan Malaysia (2013-2025). Kementerian Pendidikan Malaysia.
Razali Zainal. 2018. Quality Management System Manual 2018. Slide.
Rozhan Othman. 2001. Pelaksanaan Program Pengurusan Kualiti. Jurnal Pengurusan 20: 111-124.
Samia Javed. 2015. Impact of the Top Management Commitment on Quality Management. International Journal of Scientific and Research 5(8): 1-5.
Samuel, G. 1997. Introducing TQM Healthland School. In Davies B and West –Burnham, J. Managing Quality in School. United Kingdom: Pearson Education Limited.
Sandra Waddock and Charles Bodwell. 2002. From TQM to TRM Total Responsibility Management Approaches. The Journal of Corporate Citizenship (7):113-126.
Sandra Waddock dan Charles Bodwell. 2017. Total Responbility Management: The Manual. UK: A Green Leaf Publishing Book.
Sanjay L Ahire and Dharam S Rana. 1995. Selection of TQM Pilot Projects Using an MCDM Approach. International Journal of Quality & Reliability Management 12(1): 61-81.
Sanjay L Ahire, KC O’shaughnessy. 1998. The Role of Top Management Commitment in Quality Management: an Empirical Analysis of the Auto Parts Industry. International Journal of Quality Science 3(1):5-37.
Senge, P. M. 1990. The Fifth Discipline: The Art & Practice of the Learning Organization. New York: Doubleday Business.
Syed Shirazi, Teh Suhaila Tajuddin, Sri Wahyu Sakina Ahmad Sanusi dan Nur Fikhriah Takril. 2015. Proceeding of the International Conference on Masjid, Zakat dan Waqf (IMAF 2015). 1 – 2 December 2015, Shah Alam, Selangor.
Werss, A. 1995. Our Emperor has No Clothes. Kuala Lumpur: Advantange Quest Publication.
West-Burnham J. 2010. Managing Quality in Schools. Terj. Tengku Abd Aziz Tengku Zainal. Kuala Lumpur: Institut Terjemahan Negara Malaysia.
WJ Nijhof. 1998. Curriculum Characteristics and Labour Market Perspectives. Brookfield: University of Twente.
