Client Satisfaction with Community Clinic Services in Bangladesh

  • Shamim Hayder Talukder Eminence Associates for Social Development
  • Shahin Akter Eminence Associates for Social Development
  • Dina Farhana Eminence Associates for Social Development
  • Kazi Fayzus Salahin Eminence Associates for Social Development
  • Shirin Khanam Eminence Associates for Social Development
  • Md Mostafizur Rahman Eminence Associates for Social Development
  • Md Saddam Hossain Eminence Associates for Social Development
  • Tasneem Islam Eminence Associates for Social Development
  • Ummay Farihin Sultana Eminence Associates for Social Development
  • Tasbirul Islam Prodhan Eminence Associates for Social Development
  • Sheikh Mohammed Shariful Islam Eminence Associates for Social Development

Abstract

Background: Community clinics provide one-stop healthcare services that is vital in primary healthcare. Measuring users' contentment is imperative to improving the quality of care at the doorsteps of the people. This article focuses on community clinics' importance and overall client satisfaction in Bangladesh. Methods: A cross-sectional survey was conducted from March to April 2019. Sixteen Upazilas from eight districts in Bangladesh were randomly selected for conducting interviews. The survey compiled local data regarding client satisfaction with the health care service of community clinics in Bangladesh. Results: A total of 760 female participants provided data. The majority (41%) were in the age group 18-24 years. This group showed more satisfaction than others (Odds Ratio 1.44). Childless married women were also more satisfied with the community clinic services than others (Odds Ratio 1.64). Furthermore, gender, education, and economic perspective were positive aspects of getting service from community clinics. Conclusion: Although there is a challenge balancing psychosocial and medical care, promoting client-oriented care with a focus on overall comfort concerning the culture of the area is vital. This can be done with community-focused training and explaining written prescriptions better, including signs, symptoms, treatment, and referral points. Government backing has also been shown to be a strengthening source regarding primary healthcare services.

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Published
2022-08-30
How to Cite
Talukder, S., Akter, S., Farhana, D., Salahin, K., Khanam, S., Rahman, M., Hossain, M., Islam, T., Sultana, U., Prodhan, T., & Islam, S. M. (2022). Client Satisfaction with Community Clinic Services in Bangladesh. International Journal of Public Health Research, 12(2). Retrieved from https://spaj.ukm.my/ijphr/index.php/ijphr/article/view/334
Section
Public Health Research Articles