Critical Success Factors of Shopping Mall Developments in Klang Valley, Malaysia

Quek Xin Ying, Anuar bin Alias


In Malaysia, shopping malls have contributed a lot to the speedy growth of the tourism sector. Thus, successful operation of shopping malls should be a serious responsibility for mall owners and mall managers. In this paper, a brief overview of the factors that are critical for shopping mall in Malaysia is provided. The aim of this paper is to investigate what are the Critical Success Factors for shopping mall developments in Malaysia. The topic regarding Critical Success Factors for shopping mall development can be further studied in the future by using this paper as the fundamental study. A more comprehensive and thorough study could be done by investigating the perception of the professionals in retail-related field to arrive at a more reliable approach for the success of shopping mall developments.


Critical Success Factor, Development, Framework, Retail Industry, Shopping Mall

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