DIGITAL ADOPTION AMONG CONTRACTOR QUANTITY SURVEYORS: INSIGHTS FROM THE MALAYSIAN CONSTRUCTION CONTEXT

Abstract

Digitalisation has transformed Malaysia's construction industry, yet adoption among contractor quantity surveyors (QS) remains inconsistent. This study investigates current digital practices, challenges, and strategies for improving digital adoption within contractor firms. A quantitative questionnaire survey was conducted among 58 QS employed by G7 contractor firms. Data were analysed using descriptive statistics in SPSS to determine the level of digital application, perceived barriers, and preferred solutions. Findings reveal that digital tools are most actively applied in cost reporting, measurement verification and progress payment processes, with cloud computing, Building Information Modelling (BIM), and drones being the most commonly used technologies. Key barriers include reliance on traditional practices, limited training, software incompatibility and high initial investment costs. Respondents identified employer-led training, university industry collaboration and government guidelines as the most effective strategies to enhance adoption. The study provides useful insights for construction firms to strengthen digital readiness in quantity surveying and project management functions beyond site-based activities, supporting Malaysia’s transition toward a more efficient and technology-driven Construction 4.0 industry.