Experienced Workplace Incivility: Developing Emotional Exhaustion as a Mediator and Its Consequences Among Millennial Employees

Reny Yuniasanti, Nurul Ain Hidayah Abas, Hazalizah Hamzah


Incivility is a silent disruption and a contemporary workplace crisis which  commonly occurs in an organization. Experience of workplace incivility is defined as the frequency of experience of  low intensity by employee in relation to deviant workplace behavior with ambiguous intention to the target of the violation of workplace norms with mutual consideration. Most studies on workplace incivility have shown that occurrence of workplace incivility has negative consequences for both individual employees and the whole organization. The mediator between workplace incivility and work consequences has to be explored and investigated to more understand their correlation. Research about experience of workplace incivility and its consequences need to be explored and adapted with millennial employees who are the back bone of organization in the future.

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