CABARAN KELESTARIAN PELAKSANAAN PIAWAIAN MS 1900 (SISTEM PENGURUSAN KUALITI BERASASKAN SYARIAH) DI SEBUAH KOLEJ KOMUNITI MALAYSIA

Hasan Al-Banna Mohamed; Siti Arni Basir; Noor Azmi Mohd Zainol; Mohd Hamran Mohamad; Norashikin Sahol Hamid

Hasan Al-Banna Mohamed Universiti Pertahanan Nasional Malaysia
Siti Arni Basir Universiti Malaya
Noor Azmi Mohd Zainol Universiti Pertahanan Nasional Malaysia (UPNM)
Mohd Hamran Mohamad Universiti Pertahanan Nasional Malaysia (UPNM)
Norashikin Sahol Hamid Universiti Pertahanan Nasional Malaysia (UPNM)

Keywords: Cabaran, Sistem Pengurusan Kualiti (SPK), Patuh Syari’ah, Piawaian MS1900:2014, Malaysia

Abstract

Negara Malaysia telah menjadi barisan hadapan untuk berjaya mewujudkan satu standard atau piawaian bagi Sistem Pengurusan Kualiti (SPK) yang patuh kepada Syariah telah diaplikasikan pada tahun 2005 buat pertama kalinya. Ia adalah satu piawaian yang mengikut Keperluan dari Perspektif Islam (MS1900: 2005) yang dikenali sebagai Sistem Pengurusan Kualiti - dan kemudiannya dipinda kepada piawaian baharu iaitu tahun 2014 dengan nama Sistem Pengurusan Kualiti Berasaskan Syariah (MS1900). Kajian kes ini bertujuan mengkaji cabaran-cabaran bagi kelestarian pelaksanaan system MS1900 ini khususnya di sebuah Kolej Komuniti di Malaysia. Kajian ini menggunakan pendekatan kualitatif iaitu metode pengumpulan data primer adalah melalui temu bual separa berstruktur, dan dilakukan trangulasi data yang dikumpulkan dari bukti dokumen dan pemerhatian. Teknik persampelan bertujuan digunakan untuk memilih semua informan yang terlibat secara aktif dalam pelaksanaan MS 1900 di institusi kajian di temu bual. Perisian NVivo pula digunakan untuk memudahkan proses analisis data, bagi mengenal pasti dan membangunkan tema atau kod yang berkaitan dengan subjek yang dikaji. Dapatan kajian menunjukkan cabaran yang dilalui oleh institusi berkenaan adalah bermula dengan aspek yang berkaitan dengan sikap pekerja sendiri, beban kerja yang berat, dan kekurangan latihan berkaitan dengan SPK. Kajian ini diharapkan dapat menyuntik sumbangan yang signifikan dalam pengembangan ilmu pengetahuan dan teori pengurusan kualiti Islam dengan lebih mendalam.

Author Biographies

Siti Arni Basir, Universiti Malaya

Jabatan Siasah As-Syar’iyyah,
Akademi Pengajian Islam (APIUM), Universiti Malaya,
50603 Kuala Lumpur, Malaysia

Noor Azmi Mohd Zainol, Universiti Pertahanan Nasional Malaysia (UPNM)

Fakulti Pengajian dan Pengurusan Pertahanan,
Universiti Pertahanan Nasional Malaysia (UPNM),
Kem Perdana Sungai Besi, 57000 Kuala Lumpur, Malaysia

Mohd Hamran Mohamad, Universiti Pertahanan Nasional Malaysia (UPNM)

Fakulti Pengajian dan Pengurusan Pertahanan,
Universiti Pertahanan Nasional Malaysia (UPNM),
Kem Perdana Sungai Besi, 57000 Kuala Lumpur, Malaysia

Norashikin Sahol Hamid, Universiti Pertahanan Nasional Malaysia (UPNM)

Pusat Bahasa, Universiti Pertahanan Nasional Malaysia (UPNM),
Kem Perdana Sungai Besi,
57000 Kuala Lumpur, Malaysia

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