Factors Influencing Students’ Usage Satisfaction Toward University Web Portal: A Pls-Sem Analysis

Authors

  • Syed Shah Alam
  • Md Daud Ismail
  • Mohd Helmi Ali
  • Mohd. Zaher Mohd. Zain

Keywords:

User satisfaction, university web portals, confirmatory factor analysis, Structural Equation Modeling.

Abstract

The aim of this study is to empirically examine the factors affecting users’ satisfaction with university portals in Malaysia. This study tested seven hypotheses on factors affecting users’ satisfaction of university portal with empirical data from a sample of 318 students from Universiti Kebangsaan Malaysia. Data were collected through personal-administered questionnaire. Partial Least Square (PLS) analysis results revealed that system quality, information quality, service quality, user ability, and educational services were significantly influence users satisfaction. Information quality was found as the dominating factor in this research. 

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How to Cite

Shah Alam, S., Ismail, M. D., Ali, M. H., & Mohd. Zain, M. Z. (2022). Factors Influencing Students’ Usage Satisfaction Toward University Web Portal: A Pls-Sem Analysis. Jurnal Personalia Pelajar, 20(2). Retrieved from https://spaj.ukm.my/personalia/index.php/personalia/article/view/256

Issue

Vol. 20 No. 2 (2017): Jurnal Personalia Pelajar

Section

Full Research Article

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