THE LEVEL OF SATISFACTIONS AMONG MUSLIM CONVERTS TOWARDS RELIGIOUS CLASSES IN KOTA BHARU DISTRICT BY MAJLIS AGAMA ISLAM KELANTAN (MAIK)
Tahap Kepuasan Mualaf Terhadap Pengurusan Kelas Bimbingan Agama oleh Majlis Agama Islam Kelantan (MAIK)
Abstract
Religious guidance is very important for mualaf. A well-organized and systematic guidance will help them to know more and better understanding of Islam so that they can perform the ibādah properly. However, some of them who have been embracing Islam for a long time, still not able to perform their prayers properly. There are also those who are not strong in faith and fall into apostasy. This research is conducted to evaluate the level of satisfactions among mualaf towards religious classes conducted by Majlis Agama Islam dan Adat Istiadat Melayu Kelantan (MAIK). The quantitative method is applied using survey research by distributing questionnaires to 120 respondents among the mualaf who attended the class. The data were analyzed descriptively using SPSS software. The findings show that the level of mualaf’s satisfaction is at a good level in overall with a mean value of 3.40, with standard deviation of 0.982. Therefore, there are several areas that require improvement or consideration from MAIK such as reviewing the frequency of classes held. In addition, it seems that age difference, period of conversion, level of education, and background of the mother tongue should also be considered in restructuring the class to be more effective and productive.
References
Ahmad Munawwar Ismail & Mohd Nor Shahizan Ali. 2018. Kaedah Penyelidikan Sosial daripada Perspektif Penyelidikan Pengajian Islam. Bangi: Penerbit Fakulti Pengajian Islam Universiti Kebangsaan Malaysia.
Ba'albaki, Rohi. 1996. Kamus al-Mawrid. Beirut: Dar al-’Ilm lil-Malayin.
Richard F. Gerson. 2004. Mengukur Kepuasan Pelanggan. Hesty Widningrum, Trans. Jakarta: Victory Jaya Abadi.
Azman Abd Rahman, Irwan M.S, Nuradli Ridzwan Shah MD, Wan Mohd. Fazrul Azdi, W.R., Rose Irnawaty Ibrahim & Norlina Ismail. 2015. Skim bantuan zakat asnaf mualaf: satu analisis kontemporari di Malaysia. Jurnal Pengurusan dan Penyelidikan Fatwa. Vol.6: 167-191.
Aidit Ghazali & Zulkifli Abd Hamid. 2013. Kajian berkaitan kepuasan responden terhadap program bantuan kepada muallaf di Selangor. Persidangan Antarabangsa Pembangunan Muallaf 2013, 55–66. Retrieved from http://www.ukm.my/hadhari/wp-content/uploads /2014 /09/ICMuD2013_Prosiding.pdf.
Anitha Rosland. 2016. Kepuasan Pelanggan Terhadap Kualiti Perkhidmatan Perbankan Islam : Kajian Ke Atas Pelanggan Bank-Bank Islam Di Kuching, Sarawak. Tesis PhD, Akademi Pengajian Islam, Universiti Malaya. Retrieved from http://studentsrepo.um.edu.my /7053/1/CS_n_SQ-Anitha_(IHA110074).pdf
Muhammad Yusuf Marlon Abdullah, Mariam Abd Majid, Syarul AZman Shaharuddin, Latifah Bibi Musafar
Hameed, Hanis Najwa Shaharuddin, & Nurfida'iy Salahuddin. 2017. Penilaian Terhadap Kursus Mualaf Di Selangor The Jurnal Sultan Alauddin Sulaiman Shah, 4, 2, 227–235. http://journal.kuis.edu.my/jsass/images/files7/jsass_vol4bil2_025_yusofmarlon.pdf.
Nur Ira Hazirah binti Ab Halim. 2017. Persepsi saudara baru terhadap pembelajaran agama Islam di Pusat Bimbingan Islam Sultan Abdul Halim Mua'adzam Shah (PUSBA). Tesis Sarjana, Fakulti Pengajian Islam, Universiti Kebangsaan Malaysia.
Nurul Afifah Musameh & Hadi Munir @ Siti Aisyah A.Hadi. 2015. Isu Murtad Dalam kalangan Saudara Baru: Satu Kajian Di Negeri Selangor. Retrieved from https://www.academia. edu/10041784/Isu_Murtad_dalam_Kalangan_Saudara_Baru_1_Kajian_di_Selangor
Siti Adibah Abu Bakar & Siti Zubaidah Ismail. 2018. Pengurusan Mualaf di Malaysia: Kerjasama Dinamik Antara Agensi Kerajaan dan Bukan Kerajaan. Journal Al-’Abqari, 16, Dis., 133–155. http://doi.org/10.22452/usuluddin.vol46no2.4
Siti Fathimatul Zahrah Yusri, & A Nur A’thiroh Masyaa’il Abdullah @ Tan Ai Pow. 2015. Pengajaran Pendidikan Islam Terhadap Muallaf : Satu Tinjauan Literatur. Prosiding Seminar Pengurusan Islam: Ke Arah Pemantapan Ummah. 1–17. Bangi, Selangor: Jabatan Pengajian Dakwah dan Kepimpinan, Fakulti Pengajian Islam, UKM. Retrieved from http://www.ukm.my/skim
Wan Zuhaira Nasrin Wan Zainudin, & Nur A’thiroh Masyaa’il Abdullah @ Tan Ai Pow. 2018. Dakwah Kepada Saudara Baru di Kelantan. Fikiran Masyarakat, 6,3. 106–110. Retrieved from http://www.kemalapublisher.com/index.php/fm/article/view/326.
Copyright (c) 2019 Al-Hikmah
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.